Privacy Policy - Ebenezer Royal Company

1. Introduction

Ebenezer Royal Company ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Platform").

Please read this privacy policy carefully. By accessing or using our Platform, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

Register for an account
List a property
Make a booking or inquiry
Contact us for support
Subscribe to our newsletters

This information may include:

Name and contact information (email, phone number)
Profile information (profile picture, bio)
Payment information (processed securely through third-party providers)
Location data (with your permission)
Property listings and preferences

2.2 Automatically Collected Information

When you use our Platform, we may automatically collect:

Device information (model, OS version, unique identifiers)
Usage data (pages visited, features used, time spent)
Log data (IP address, browser type, referring pages)
Location information (if enabled on your device)

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process transactions and send related information
Send administrative messages and updates
Respond to your comments and questions
Personalize your experience
Monitor and analyze trends and usage
Detect, prevent, and address technical issues
Protect against fraud and unauthorized transactions

4. Sharing Your Information

We may share your information in the following situations:

With Property Owners/Agents: When you make inquiries or bookings, relevant information is shared with the property owners.
Service Providers: We may share data with third-party vendors who assist in operating our Platform.
Legal Requirements: When required by law or to protect our rights and safety.
Business Transfers: In connection with a merger, sale, or acquisition.

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. These include:

Encryption of data in transit and at rest
Secure socket layer technology (SSL)
Regular security assessments
Access controls and authentication

While we strive to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

Access and receive a copy of your personal information
Correct or update your information
Delete your account and associated data
Object to or restrict processing
Withdraw consent at any time
Opt-out of marketing communications

To exercise these rights, contact us at support@ebenezer.co.tz

7. Children's Privacy

Our Platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

11. Account Deletion

If you wish to delete your account and all associated personal data, please contact us using the information above. We will process your request within 7 business days.

Before proceeding with account deletion, please be aware that:

All your personal data, preferences, and activity history will be permanently removed from our systems.
This action is irreversible and cannot be undone.
Any pending transactions or services linked to your account should be settled before deletion.

To request account deletion, simply email us at support@ebenezer.co.tz with the subject line "Account Deletion Request" from your registered email address. We may ask for verification to confirm your identity.